HELP YOU TO MANAGE YOUR CUSTOMERS TOWARD OMNI DIGITAL CHANNELS
SocioMile is a Social Customer Care platform/engine to help your customer care’s agents in managing any inquiries on some digital channels (including social media) by using integrated-multi channels & easy to use ticketing system dashboard.
Omni-channels single ticketing system for your CS agents, cover Facebook, FB Tab, Twitter, Instagram, Email, Chat Widget, VoIP*, Line, WeChat, etc.
Let us handle your needs of the Digital Customer Care and Telesales agents, fully integrated service for your customer care on digital channels.
Provide standardize syllabus for capability enhancement of your Digital Customer Care and Telesales agents, to make them be able to serve best to the customers
Collaboration among agents, including escalation feature.
Ticketing system to enable documentation and tracking.
Integrated database for some channels: e-Mail, Twitter, Chat, FB, Instagram, etc.
Real-time reporting and including agents’ performance.
SocioMile will enable you or your admin to working effectively by combining all digital channels into one ticketing system.
We are a Digital Start Up Company that provide solution for your brand/company in managing and delighting your customers by using technology. Start with understanding them by monitoring their conversation online, engaging toward most digital channels and delight them by using segmentation and automation based on their preferences.
A series of platforms from Ivosights to engage your customers :
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