Respond to customers question and complaints form Emails, Social Media mention, hashtags, comments, etc. all in one place
Convert all incoming emails, social media mentions, hashtags and comments into tickets.
Prioritize, categorize and assign tickets so you never lose track of them..
Collaborate among agents, and escalate a ticket to other team members from across the company to provide quick and consistent answers to your customers
Sociomile's reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box.
Quickly and easily schedule posts for all of your social accounts and Sociomile will publish them automatically.
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We also provide additional service so you can have the best customer support as quickly as possible
Let us handle your needs of the Digital Customer Care and Telesales agents, fully integrated service for your customer care on digital channels
Provide standardize syllabus for capability enhancement of your Digital Customer Care and telesales agents to make them be able to serve best to the customers