ENGAGE YOUR CUSTOMER NOW

HELP YOU TO MANAGE YOUR CUSTOMERS TOWARD OMNI DIGITAL CHANNELS

Services

SocioMile is a Social Customer Care platform/engine to help your customer care’s agents in managing any inquiries on some digital channels (including social media) by using integrated-multi channels & easy to use ticketing system dashboard.


Social Customer Care Platform

Omni-channels single ticketing system for your CS agents, cover Facebook, FB Tab, Twitter, Instagram, Email, Chat Widget, VoIP*, Line, WeChat, etc.

Digital CS & Telesales Outsource

Let us handle your needs of the Digital Customer Care and Telesales agents, fully integrated service for your customer care on digital channels.

Digital CS & Telesales Training

Provide standardize syllabus for capability enhancement of your Digital Customer Care and Telesales agents, to make them be able to serve best to the customers

Features

  • Multi Agent
    Multi Agent

    Collaboration among agents, including escalation feature.

  • Ticketing System
    Ticketing System

    Ticketing system to enable documentation and tracking.

  • Multi Channel
    Multi Channel

    Integrated database for some channels: e-Mail, Twitter, Chat, FB, Instagram, etc.

  • KPI & Reporting
    KPI & Reporting

    Real-time reporting and including agents’ performance.

Channels

  • SocioMile will enable you or your admin to working effectively by combining all digital channels into one ticketing system.

About Us

Ivosights: A series of platforms to engage your customers

We are a Digital Start Up Company that provide solution for your brand/company in managing and delighting your customers by using technology. Start with understanding them by monitoring their conversation online, engaging toward most digital channels and delight them by using segmentation and automation based on their preferences.

A series of platforms from Ivosights to engage your customers :





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Copyright © 2017 SocioMile Part of Ivosights