Talk with your costumers via Social Media, Email, Phone and more in ONE Costumer Support Dashboard
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Engage with Customers
1
Respond to customers question and complaints form Emails, Social Media mention, hashtags, comments, etc. all in one place
Organize your Conversations
2
Convert all incoming emails, social media mentions, hashtags and comments into tickets.
Prioritize, categorize and assign tickets so you never lose track of them.
Collaborate with your Team
3
Collaborate among agents, and escalate a ticket to other team members from across the company to provide quick and consistent answers to your customers
Optimize your Helpdesk
4
Sociomile's reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box.
Publish 5
Quickly and easily schedule posts for all of your social accounts and Sociomile will publish them automatically.
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Supercharge Your Customer Support
We also provide additional service so you can have the best customer support as quickly as possible
Digital CS & Telesales Outsource
Let us handle your needs of the Digital Customer Care and Telesales agents, fully integrated service for your customer care on digital channels.
Digital CS & Telesales Training
Provide standardize syllabus for capability enhancement of your Digital Customer Care and telesales agents to make them be able to serve best to the customers
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MIX MarComm – Ivosights Gelar The Most Engage Brand 2019
